In an emergency, always call 999.
About our support
We support anyone affected by crime in London.
This includes people of all ages, races, religions and genders, no matter your sexuality or if you have any disabilities.
It doesn’t matter if the crime happened to you, or to someone else. We support anyone in London who’s been affected by a crime, at any point.
Our support is free and confidential, and you don’t need to have reported anything to the police.
No. You can get our support whether or not you've reported a crime. It's your choice whether to report anything to the police.
Yes. Our support is free and confidential. Our Support Workers won't take any action you aren't comfortable with or share information without your permission.
All our support is individual to you and your needs.
A support worker will ask you a few questions to understand your needs. They’ll then suggest how we can help you.
Our support includes:
- helping you to understand how you’ve been affected by crime;
- improving your wellbeing;
- understanding your rights; and
- advice and guidance while going through the criminal justice system.
We can help you find other specialist support too, like help with housing, money or mental health.
If you’re experiencing domestic abuse or hate crime, we have specialist support services to help.
Yes.
It doesn’t matter when the crime happened, or what happened. You can still get support from us.
Getting in touch
You can call us on 0808 168 9291, start a live chat, or fill in our online form.
You can also download of self-help app, My Support Space. It’s free, and confidential. Download, here.
When you call us, you'll speak directly to a Support Worker.
They'll ask you a few questions to understand what support could help, and to check you're safe.
They’ll then advise you on support options, and how these work.
This could include working with a Support Worker over a period of time, creating a safety plan, or something else.
Once you've sent us a form, a Support Worker will contact you within 3 working days.
They'll ask you a few questions to understand what support could help, and to check you're safe.
They’ll then advise you on support options, and how these work.
You'll discuss your requirements with one of our team, who will guide you through our support options and what might be the best next steps. This may be ongoing one-to-one support with a caseworker.
We support anyone affected by crime in London.
You don’t need to have been referred by anyone. You can contact us by any means, and our support can start right away.
If you’ve reported a crime, you may be referred to us by the police. This doesn’t change any of the support you can receive from us.
Our support is free and confidential, and you don’t need to have reported anything to the police.
Yes. But it is up to them if they want to take-up support from us.
If they’ve agreed to support, you can send us their details, and we’ll contact them.
If you want us to support a young person, we’ll need a parent or carer's permission to speak with them if they’re aged 13 or under.
You can't fix things for someone else, but you can support them.
Our supporting others pages have tips on how to help, and what to avoid.
You can contact us too, if you'd like advice.
To leave the website quickly, click the “Leave website” button at the top of any page.
To find out how to delete the site from your internet history, visit our Cover your tracks page.
My Support Space is a free and confidential self-help app, for people affected by crime.
Self-help tools such as guides, journals, videos and activities. These can help you understand what you’ve experience and how you've been affected. It can also help you improve your wellbeing, and move forward.
Yes. Our webinars cover topics like wellbeing, self-care, your rights, and support for going to court.
Our Support Workers also run group sessions, for people who like to supported in this way. Group sessions allow you to meet others and talk about your experiences. Learn more about our self-support options.
There's no right or wrong way to feel after crime.
If you're finding things very hard right now, you can talk to us.
If you’re in crisis, you can call Samaritans for free on 116 123, at any time. Learn more about how you can look after your wellbeing.
Services
We support anyone in London affected by domestic abuse.
This includes if someone is currently being violent or controlling towards you in a relationship. It also includes if this has happened to you in the past.
Domestic abuse is never your fault. We will believe you, and we’ll support you, whatever happened, or is happening to you.
You don’t need to have reported anything to the police, and you don’t need to be ready to leave, if you don’t want to.
Talk to us today, to see how we can help.
If you’ve been targeted based on your race, religion, gender, sexuality or disability, this is a hate crime. Hate crime also includes when someone has incorrectly made assumptions about these.
Hate crime can affect you in lots of different ways. However you’ve been affected, we can help. We support anyone in London who’s been affected by a hate crime, at any point.
Our support is free and confidential, and you don’t need to have reported anything to the police. Talk to us today, to see how we can help.
Restorative Justice gives you the chance to communicate with the person who’s admitted to a crime that affected you — if that’s something you’d like to do.
Both of you need to agree to take part, and it’s entirely voluntary. It doesn’t have to be face to face — you can write or receive letters instead, or ask your Support Worker to pass on what you want to say.
This is usually available once any police investigation or court case has finished, whether the crime happened recently or a long time ago.
You don’t need to know exactly how Restorative Justice works before you get in touch. We’ll talk you through it, and there’s no pressure to go ahead.
If you know a child or young person who’s been affected by crime, we can help and support them.
You don’t need to be their parent or guardian to get in touch with us.
Crime can affect children and young people in lots of different ways. However they’ve been affected, we can help.
Our support is free and confidential, and you don’t need to have reported anything to the police. Talk to us today, to see how we can help.
Crime can affect you in lots of different ways. However you’ve been affected, we can help.
It doesn’t matter if the crime happened to you, or to someone else. We support anyone in London who’s been affected by a crime, at any point.
Our support is free and confidential, and you don’t need to have reported anything to the police. Talk to us today, to see how we can help.
Yes.
It doesn’t matter if the incident happened directly to you or if you saw it on the news. If you’ve been affected by a crime, we can help.
Yes.
Domestic abuse is never your fault. We will believe you, and we can help.
You don't need to have reported anything to the police. You also don't need to be ready to leave, if you don't want to.
You can find more information on our Domestic Abuse service page.
Your rights and the criminal justice system
Your rights are set out in a document called the Victims' Code. These rights are legally binding. They include the right to be kept informed, to get support and to make a Victim Personal Statement.
Read more about your rights as a victim of crime.
The Witness Charter sets out your rights as a victim of crime.
This includes how you should be treated if you're giving evidence, and what to expect when you go to court. The Witness Charter isn't legally binding, but it's a standard that should be met as much as possible.
Read more about your rights as witness of crime.
A Victim Personal Statement gives you the chance to explain how a crime has affected you personally. It's separate from the statement the police officer writes.
We can help you create your own Victim Personal Statement. Read more, here.
This depends on what’s happened to you, and your individual circumstances.
If you’ve been a victim of crime, you can read more about compensation you may be entitled to, here.
If you’ve had to attend court, you may be able to claim expenses for travel and loss of earnings. Read more, here.
The criminal justice system is made-up of organisations that prevent, investigate and prosecute crime. This includes the police, courts and prison services.
The system contains a number of steps that happen from reporting a crime, through to an offender being sentenced.
We can help you understand how the Criminal Justice System works, and what to expect.
In an emergency, always call 999.
In a non-emergency, you can report a crime by calling 101, or report online.
See more about how to report a crime.
You don’t have to have reported a crime to get support from us.
This depends on exactly what happened, when, and what you’d like to happen now.
Read more about what happened when you report a crime on our How investigations work page.
Going to court
Yes. We can then support you before, during and after the trial.
We support both prosecution and defence witnesses. Learn more, here.
Yes. We can help you arrange a pre-trial visit. You can see inside the courtroom, and where you'll give evidence, before the day of the trial.
Special Measures is the term given for extra support in court. You might be able to access these if you're considered to be vulnerable or intimidated .
These can include giving evidence from outside the courtroom by videolink or behind a curtain.
Read more about Special Measures, here.
Contact us
There are three ways you can contact us directly.
0808 168 9291
00:00 – 00:00, Mon – Sun.
